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NewLucky Online Casino: Jouw Locatie voor Premium Gokentertainment

Inhoudsopgave

De Spelervaring bij Ons Casino

We bij NewLucky hebben een platform gecreëerd dat zich onderscheidt door naadloze navigatie en moderne functionaliteit. Het casino functioneert op HTML5-techniek, wat betekent dat gamers direct kunnen spelen exclusief downloads of installaties. Deze aanpak verzekert dat zowel desktop- als mobiele gebruikers dezelfde hoogwaardige ervaring krijgen.

De gemiddelde laadtijd van onze spellen is slechts 2,3 seconden, wat aanzienlijk sneller is dan de industrie-standaard van 4 seconden. Wij begrijpen dat modern gokken draait om snelheid en toegankelijkheid, daarom zijn we geïnvesteerd in servers die doordacht over heel Europa zijn verdeeld. casino newlucky benut content delivery netwerken om latentie te minimaliseren en beste prestaties te waarborgen.

Technische Specificaties van Het Platform

Ons casino werkt met 256-bit SSL-encryptie, identieke beveiligingsstandaard die internationale banken gebruiken. De speluitkomsten worden vastgesteld door gecertificeerde Random Number Generators (RNG’s) die elke maand worden getest door externe laboratoria zoals eCOGRA. Deze verificaties zorgen ervoor dat ieder spel geheel eerlijk verloopt en dat uitkomsten niet kunnen worden gemanipuleerd.

Platformkenmerk
Specificatie
Industrie Standaard
Laadsnelheid spellen 2,3 seconden 4,0 seconden
Uptime rate 99,7% 97,5%
Mobiele compatibiliteit 100% games 85% spellen
Betalingsverwerking In 24 u 3-5 werkdagen
Live chat beschikbaarheid 24/7 12/7

Betaalmogelijkheden en Transactietempo

NewLucky ondersteunt een breed scala aan betaalwijzen die zijn afgestemd op de Nederlandse markt. Wij verwerken iedere dag meer dan 5.000 transacties met ‘n slagingspercentage van 98,4%. Onze financiële afdeling opereert nauw gezamenlijk met betaalaanbieders om daarvoor te zorgen dat stortingen direct worden gecrediteerd en uitbetalingen binnen enkele uren worden afgehandeld.

Ondersteunde Betaalmethoden

Ons Totale Spelaanbod

Bij NewLucky bieden wij toegang tot meer dan 2.800 spellen van 47 verschillende softwareleveranciers. Ons spelaanbod wordt wekelijks uitgebreid met verse titels, waarmee we voorrang geven aan spellen met hoge Return to Player (RTP) percentages. De doorsnee RTP van onze slots bedraagt 96,4%, hetgeen hoger ligt dan het Europese gemiddelde van 95,2%.

Spelcategorie
Aantal Spellen
Top Aanbieder
Doorsnee RTP
Video Slots 1.840 NetEnt 96,5%
Tafelspellen 320 Evolution Games 98,8%
Live Spellen 210 Pragmatic Play Live 97,3%
Jackpot Slots 125 Microgaming 94,2%
Video Poker 85 Play’n GO 99,1%
Scratch Cards 220 Hacksaw Gaming 95,8%

Bonusopbouw en Acties

Wij hanteren een transparante bonusstructuur exclusief verborgen voorwaarden. Elk aanbod bij NewLucky wordt duidelijk gepresenteerd met alle inzetvereisten, toegestane spellen en maximale uitbetalingslimieten. Onze spelers waarderen deze transparantie, wat volgt uit een klanttevredenheidsscore van 4,6 uit 5 sterren op verzamelde reviewplatforms.

Loyaliteitsprogramma Voordelen

Ons vierlaagse loyaliteitsprogramma vergoedt regelmatige gebruikers met exclusieve voordelen. Voor elke 10 euro die je inzet, ontvang je 1 loyaliteitspunt. Dergelijke punten kunnen worden ingewisseld tegen bonusgeld, free spins of toegang tot VIP-events. Bronze-leden starten met een inwissel ratio van 100 punten voor 1 euro, terwijl Platinum-leden slechts 50 punten nodig krijgen voor identieke waarde.

  1. Bronze Niveau: Beschikbaar voor alle nieuwe spelers vanaf de eerste storting, met wekelijks cashback van 5% en entry tot maandelijkse toernooien
  2. Silver Niveau: Bereikbaar na 1.000 loyaliteitspunten, verhoogde cashback naar 8%, persoonlijke accountmanager en snellere opnames binnen 12 uur
  3. Gold Niveau: Vereist 5.000 loyaliteitspunten, cashback van 12%, exclusieve bonusaanbiedingen op maat, uitnodigingen voor landgebaseerde casino-evenementen
  4. Platinum Niveau: Ons topste niveau vanaf 15.000 punten, cashback van 15%, custom inzetlimieten, persoonlijke VIP-beheerder 24/7, premium geschenken en trips naar wereldwijde gokbestemmingen

Support en Klanttevredenheid

Ons helpdesk bestaat uit 42 getrainde medewerkers die Hollands, Engels, Duits en Frans spreken. We hanteren een first-response tijd van gemiddeld 47 seconden via live support en 2,3 uur via e-mail. Deze snelle reactietijden zorgen ervoor dat tech problemen, accountvragen of betalingskwesties snel worden opgelost.

Proactieve Spelersbescherming

NewLucky behandelt verantwoord gokken serieus en biedt uitgebreide hulpmiddelen voor zelfcontrole. Spelers kunnen dagelijkse, wekelijkse of maandelijks stortingslimieten instellen, tijdelijke breaks activeren of zich permanent blokkeren. Wij controleren spelgedrag met AI-algoritmes die problematische patronen opsporen en automatisch interventies starten wanneer nodig. Deze aanpak komt past met de richtlijnen van de Kansspelautoriteit, de Nederlandse toezichthouder die sinds oktober 2021 online spelen reguleert.

Ons casino werkt samen met CRUKS, het Centraal Register Uitsluiting Kansspelen, om ervoor te zorgen dat self-excluded personen geen toegang krijgen tot ons platform. Dergelijke verificatie gebeurt automatisch bij iedere registratie en wordt dagelijks gecheckt voor huidige accounts. Transparantie en spelersbeveiliging vormen de basis van de bedrijfsfilosofie bij NewLucky.

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Dreamory Entertainment Group Sdn Bhd 

(1400833-T)

51-2, Jalan BK 5a/2, Bandar Kinrara,

47180 Puchong, Selangor.

Blue Lobby Pte. Ltd. 

202506514N 

10 Woodlands Square, #03-56, 

Woods Square, Singapore 737714

info@dreamorygroup.com

Yu Heng +6012 432 1928 (Event Technology Enquiry)

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Terms & Condition
Privacy Policy
Refund Policy

Copyright © 2024 Dreamory Entertainment Group Sdn. Bhd. (1400833-T). All rights reserved.

Event Technology
Vacancy Enquiry

Terms and Conditions

1. Introduction

We Dreamory Entertainment Group Sdn Bhd are a private limited company incorporated in Malaysia and are the owners and operators of the ‘TheBlueLobby. By using any of Our Websites or our mobile applications (for example Android, iPhone and iPad, Windows apps),  You accept that you shall be bound by our current General Terms of Use (“Terms and Conditions”), our Privacy Policy and our Refund Policy (collectively “Our Website Conditions”).

Our Website Conditions sets out the terms between You and Us under which You may Use or Access Our Websites. Our Website Conditions apply to all Users of Our Websites.

You acknowledge and agree that TheBlueLobby may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at TheBlueLobby’s sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform TheBlueLobby when you stop using the Services. You acknowledge and agree that if TheBlueLobby disabled access to your account, you may be prevented from accessing the Services, your account details or any files or other materials which are contained in your account.

2. License and Access

2.1 License Grant: TheBlueLobby grants you a limited, non-exclusive, non-transferable, revocable license to use the Software and Services for the purpose of managing and enhancing events in accordance with these Terms.

2.2 User Account: To access certain features of the Software, we may (or may not need to) create an account for you, subject to your use case. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Use of Software and Services

3.1 Prohibited Activities: You agree not to engage in any of the following activities:

  • Violating any applicable laws or regulations.
  • Attempting to interfere with, disrupt, or compromise the security of our Software and Services.
  • Reverse engineering, decompiling, or disassembling the Software.
  • Using the Software for any unlawful or harmful purposes.

 

3.2 Content and Data: You retain ownership of any data or content you upload or generate through the Software. TheBlueLobby may use this data as described in our Privacy Policy.

3.3 You may use Our Websites no matter what age You are so long as You agree to and abide by Our Website Conditions

4. Payment mediums

  1. All payments must be effected in the currency of Malaysia (MYR) unless otherwise agreed in writing between You and Us.

  2. Payments may be made using the following payment mediums:
    a. ​By Credit Card, Debit Card or Charge Card.
    b. ​By E-wallet
    c. ​By FPX payment
    d. ​Such other methods may be agreed between You and us.

  3. The Products shall only be delivered to You once We have received cleared payment of Our invoice. 

  4. ​Where payment has not been received by Us within fourteen days of the issue of Our Invoice, We reserve the right to cancel Your order without any recourse by You. We reserve all of Our legal rights in such an instance for any costs, expenses or charges incurred by Us which We shall have the right to recover against You for such cancelled orders.

5. Termination

TheBlueLobby reserves the right to terminate or suspend your access to the Software and Services at our discretion, without notice, for any reason, including violation of these Terms.

6. Intellectual Property

6.1 All Content included on Our Websites, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of TheBlueLobby, our affiliates or other relevant third parties. By continuing to use Our Websites you acknowledge that applicable Malaysia International intellectual property laws, the applicable laws of other countries or under international law or conventions protect such materials.

6.2 You shall not reproduce, copy, distribute, store or in any other fashion re-use material from Our Websites unless otherwise indicated on the Websites, or unless given express written permission to do so by Us.

7. Disclaimer

YOU HEREBY IRREVOCABLY ACKNOWLEDGE AND AGREE THAT:

  1. TheBlueLobby makes no warranty or representation that Our Websites, or our Products and Services, shall meet Your requirements, that they will be of satisfactory quality, that they will be fit for a particular purpose/s, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, that it will be secure, and that all information provided will be accurate. We make no warranties or guarantees of any specific results from the use of Our Websites and of the Products and Services offered thereat.

  2. ​TheBlueLobby is not responsible for any material created or submitted by Users of Our Websites. No material created by Users is endorsed or otherwise supported by TheBlueLobby. TheBlueLobby assumes no responsibility for any offence, loss or other harm resulting from material created or submitted by Users.

  3. ​No part of Our Websites is intended to constitute professional opinion or advice and the content of Our Websites shall not be relied upon when making any decisions or taking any action of any kind.

  4. ​The data and information on Our Websites are not designed with commercial purposes in mind. TheBlueLobby makes no representation or warranty that the content of Our Websites is suitable for use in commercial situations or that it constitutes accurate data and/or professional advice on which business or financial decisions can be based.

  5. ​All Users are expressly warned that they secure and obtain the advice of professional persons [such as lawyers, accountants, and property surveyors or valuers] when making a decision as to whether to enter into a transaction relating to real property.

  6. ​Whilst every effort has been made to ensure that all descriptions of Products and Services available from Our Websites correspond to the actual Products or Services available, TheBlueLobby is not responsible for any variations from these descriptions.

  7. ​Whilst TheBlueLobby uses reasonable endeavours, on a best efforts basis, to ensure that Our Websites, and our Products and Services, are secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

  8. ​Your Websites may contain links to other sites. Unless expressly otherwise stated, these Websites are not under the control of TheBlueLobby or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them by You or any third party. Including a link to another site on Our Websites does not imply any endorsement or promotion of the sites themselves, of those in control of them, or of the Products and Services provided or supplied by such third parties on their Websites.

9. Dealing With Third Party Suppliers of Products and Services

You agree that Your dealings with third-party sellers, Suppliers, licensors or Service Providers [collectively “third party suppliers”] found on or through Our Websites including payment and delivery for any Products or Services offered thereat, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such Third Party suppliers, and You hereby irrevocably agree that TheBlueLobby shall not be responsible or liable for any claims or disputes You may have with such third parties, no matter for what reasons or causes.

10. Third Party Rights

Nothing in our Website Conditions or Additional terms shall confer any rights upon any third party/parties. The agreement created by these Website conditions and/or Additional Terms is between You and TheBlueLobby, its subsidiaries or affiliates

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Malaysia.

12. Changes to Terms

Dreamory reserves the right to update or modify these Terms without notice. It is your responsibility to review these Terms periodically for changes.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at assist@dreamorygroup.com

By using our Software and Services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

​Privacy Policy

This Privacy Policy sets out the terms between You and Us as to the use and access of Our Websites by You. This Privacy Policy applies to all Users of Our Websites.

INTRODUCTION

Protection of your Personal Data and takes the matter of protecting your privacy as a matter of paramount importance. This Privacy Policy sets forth how we protect the privacy of your Personal Data under the Personal Data Protection Act 2010 (“PDPA”).

WHAT PERSONAL DATA DO WE COLLECT?

The types of Personal Data that we collect directly from you or from third parties may include (but is not limited to) your name, address, contact details, credit/debit card number/s and expiry date, banking or financial information, residential or office address, billing address, and information relating to Products and Services that you often use on Our Websites.

HOW DO WE COLLECT YOUR PERSONAL DATA?

This Privacy Statement covers any Personal Data provided to us:

  • When you use any of Our Products or Services on Our Websites.

  • When you register, open an account, or sign up with Us, for transactions for Products or Services provided or supplied on any of Our Websites.

  • When you use or visit online sites operated by The Blue Lobby and its suppliers or contractors.

  • Under any other contractual agreement or arrangement Via a third party Products or Services Provider.


Some of the other ways we may collect Personal Data also include (but are not limited to):

  • Communications between You and Us via telephone, letter, fax, or email.

  • When you visit Our Website or one of our contractors’ websites.

  • When you contact us in person.

  • When we contact you in person.

  • When we collect information about you from trusted third parties who process Our transactions.

HOW DO WE COLLECT PERSONAL DATA FROM OUR WEBSITES?

  • Your IP Address
    We use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is used to help identify you and your registration sign-up or membership information and to gather broad demographic information.
     
  • User Feedback Form
    Our Customer Care Feedback Form requires you to give us contact information (e.g. your name and email address) so that we can respond to your comments or queries. W    e use your contact information from the Registration form [or when you sign up] to send you information about ourselves. Your contact information is also used to contact you where necessary. Demographic and profile data are also collected at Our Websites. We use your Personal Data to tailor your experience at Our Website by showing you content, or Products or Services that we think You may be interested in.
     
  • Information on Cookies
    A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from Our Websites and stored on your computer’s hard drive. We use cookies in some of our web pages to store your preferences and record session information. The information that We collect is then used to ensure a more personalized service experience for Our Users. You can adjust settings on Your browser so that You will be notified when You receive a cookie. Please refer to Your browser documentation to check if cookies have been ‘enabled’ or ‘disabled’ on Your computer. You may adjust your settings so that you do not receive cookies.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We may use Your Personal Data for the following purposes (“Purpose”):

  • To process your Orders and transactions for Products or Services.

  • To process other transactions.

  • To send you promotions and information on Products, Services and activities.

  • To protect the safety and security of yourself and other Users.

  • To investigate and respond to claims or queries from You.

  • To comply with any legal or regulatory requirements.

TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

We will not disclose your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties who may be located within or outside Malaysia for the fulfilment of the Purposes described below:

  • Our Subsidiaries, Affiliate Partners, and trusted merchants and contractors work closely with us where necessary to: process your Orders; to provide you with Our Website’s Products or Services; or to process other required information.

  • Credit card verification providers, data warehouses and other third parties in order to process your commercial transactions.

  • Legal bodies as required by law, such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction compelling disclosure.

  • Customs, immigration or other regulatory authorities applicable to You.

WHAT IS THE DURATION THAT WE RETAIN YOUR PERSONAL DATA?

We do not retain your personal data longer than necessary for the fulfilment of the Purposes. However, relevant Personal Data may be retained subject to the conditions below:

  • As and when required under applicable legislation.

  • Where legal action has arisen and/or is pending.

We shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted when no longer required for the Purposes herein described.

SECURITY

No data transmissions over the Internet can be guaranteed to be 100% safe, secure or error-free. Consequently, we cannot warrant the security of the information you provide to us. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. We use Secure Server Software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, this is not an ironclad 100 % foolproof protection. There is no absolute failsafe or failproof system whose security systems cannot be breached by third-party hackers or mischief makers. You hereby agree that We shall have no liability to you in the event of a breach of our security systems by a third-party hacker or mischief maker. If we learn of a security systems breach, we shall notify you of the same so that you can take appropriate protective steps to safeguard your critical data.
By using Our Websites, or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of Our Websites. We may post a notice on Our websites if a security breach occurs or may send an email to you at the email address you have provided to us.

NOTIFICATION OF CHANGES

Please note that this Privacy Policy may be amended from time to time to comply with applicable laws and regulations, and such variations may be applicable to you. Do revisit our Website from time to time to review our updates on our Privacy Statement.

INCORPORATION BY REFERENCE

This “Privacy Policy shall be read in conjunction with our “Terms and Conditions” and “Refund Policy” all of which shall be deemed to be incorporated herein by this reference.

Refund Policy

At The Blue Lobby, our commitment is to consistently provide top-quality Products and Services that meet and exceed your expectations. We take pride in delivering fault-free and undamaged items. However, we understand that there may be exceptional circumstances that necessitate returns. Our Returns Policy, as outlined below, is designed to ensure clarity and fairness in such situations, in accordance with Malaysian standard laws.

Non-Refundable Tickets

Please note that all tickets sold by The Blue Lobby are considered non-refundable. We appreciate your understanding in this regard.

Refunds under Special Circumstances

The Blue Lobby will entertain refund requests only under the following specified circumstances:

  • Multiple Charges due to System Error: In the unlikely event that you have been charged multiple times for a single purchase due to a system error on our part, we will promptly investigate and process a refund for the excess charges. However, the initial purchase ticket will still be non-refundable.

Please contact our customer support team at assist@dreamorygroup.com to initiate the refund process in either of the above cases. We will require detailed information about your transaction for prompt resolution.

Event-Related Refunds

Please be aware that any refund requests or arrangements related to changes in promotional packages, ticket pricing, or event cancellations are the sole responsibility of the event organizer. The Blue Lobby will not be involved in these matters, and all inquiries and requests regarding such refunds should be directed to the organizer.

We are committed to complying with all applicable Malaysian laws and regulations governing refund policies and consumer rights. If you have any further questions or require clarification regarding our refund policy, please do not hesitate to contact us.

This policy is subject to periodic review and may be updated to align with any changes in Malaysian legal requirements or industry standards. Thank you for choosing The Blue Lobby for your entertainment needs.

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About Dreamory
Vision & Mission
Core Values
Our Professionals

Join our dynamic team and embark on an exciting journey in event technology. Explore our open vacancy