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NV Casino – Exzellentes Spielerlebnis mit Kontinentaler Glücksspiellizenz

Inhaltsverzeichnis

Unsere Regulierte Glücksspiellizenzierung

Wir bei NV Casino legen höchsten Fokus auf Transparenz und Rechtssicherheit. Unser Casino arbeitet unter einer gültigen Glücksspiellizenz der Malta Gaming Authority (MGA), einer der strengsten Kontrollinstanzen Europas. Diese Zulassung sichert unseren Kunden faire Spielbedingungen, geschützte Zahlungen und kontrolliertes Glücksspiel nach obersten Standards.

Die MGA-Lizenz verpflichtet uns zur kontinuierlichen Kontrolle unserer Zufallszahlengeneratoren durch unabhängige Prüflabore wie eCOGRA. Sämtliche Spielergebnisse werden ständig kontrolliert, um Fälschungen zu verhindern. Außerdem müssen wir Kundengelder abgesondert von betrieblichen Mitteln aufbewahren, was größtmögliche Schutz für Ihre Einzahlungen bedeutet.

Sicherheitsmerkmal
Beschreibung
Benefit für Spieler
SSL-Verschlüsselung 256-Bit-Technologie Absicherung aller persönlichen Daten
Verifizierungsprozess Know-Your-Customer-Verfahren Betrugsschutz und ID-Schutz
Datenschutz DSGVO-konform Legale Datenverarbeitung
Spielerschutz Kontrollinstrumente Kontrolle über Spielweise

Breites Spielportfolio für Alle Geschmack

Das Portfolio umfasst über 2.500 Spiele von namhaften Anbietern wie NetEnt, Pragmatic Play, Evolution Gaming und Microgaming. Wir updaten unser Sortiment wöchentlich mit den neuesten Veröffentlichungen, sodass unsere Kunden immer Zugang zu neuartigen Spielmechaniken und neuester Optik erhalten.

Ganz besonders stolz sind wir auf unsere Live-Casino-Sektion, die in Echtzeit aus professionellen Studios übertragen wird. Hier können Nutzer authentische Spielbank-Feeling erleben, während sie mit echten Dealern interagieren. Für Spieler, die progressive Gewinnpools bevorzugen, bieten wir spezialisierte Spiele mit Preispools, die häufig Millionen- Beträge erreichen.

Kategorien in Unserem Spielangebot

Zuverlässige Einzahlungs- und Auszahlungsmethoden

Wir wissen, dass schnelle und zuverlässige Zahlungen für unsere Nutzer höchste Priorität haben. Deshalb kooperieren wir mit führenden Payment-Providern und bieten eine breite Palette an Optionen an. Sämtliche Einzahlungen werden sofort verbucht, während Auszahlungen je nach gewählter Option zwischen 24 Stunden und 5 Arbeitstagen abgewickelt werden.

Zahlungsmethode
Einzahlung
Auszahlung
Bearbeitungszeit
Kreditkarten (Visa/Mastercard) Sofort 3-5 Werktage Standard
Sofortüberweisung Instant 1-3 Werktage Rasch
E-Wallets (Skrill, Neteller) Sofort 24 Stunden Express
Kryptowährungen (Bitcoin, Ethereum) Instant 12 Stunden Blitzschnell
Banküberweisung 1-2 Werktage 3-5 Werktage Klassisch

Wesentliche Transaktionsrichtlinien

Entsprechend den Anti-Geldwäsche-Richtlinien der Europäischen Union müssen Auszahlungen grundsätzlich über dieselbe Methode erfolgen, die auch für die Einzahlung verwendet wurde. Das ist eine gesetzliche Vorgabe, die zum Schutz aller Beteiligten dient. Für erste Abhebungen ist zudem eine Identitätsverifizierung notwendig, wobei wir üblicherweise einen Personalausweis oder Reisepass sowie einen aktuellen Wohnsitznachweis anfordern.

Lukrative Bonus-Aktionen bei Uns

Das Bonusprogramm wurde entwickelt, um sowohl neue als auch etablierte Spieler kontinuierlich zu belohnen. Wir setzen auf Transparenz bei Bonus-Bedingungen und vermitteln alle Umsatzanforderungen klar und deutlich. Alle unsere Prämien basieren auf fairen Wagering-Anforderungen, die tatsächlich erreichbar sind.

Zusätzlich zu dem Willkommenspaket profitieren unsere Bestandskunden von einem mehrstufigen VIP-Programm. Je nach erreichter Level bekommen Spieler personalisierte Prämien, schnellere Abhebungen, erhöhte Grenzen und Zugang zu exklusiven Turnieren mit garantierten Preispools.

Unsere Prämien-Kategorien im Überblick

  1. Willkommensbonus: Mehrere gestufte Einzahlungsboni für Neukunden mit zusätzlichen Free Spins für ausgewählte Slot-Titel
  2. Reload-Boni: Wöchentliche Aufladeboni für aktive User mit wechselnden Raten und Bedingungen
  3. Cashback-Programm: Wöchentliche Cashback auf Verluste ohne weitere Umsatzanforderungen
  4. Turniere: Regelmäßige Wettbewerbe mit Ranglisten und attraktiven Preisgeldern für Top-Platzierungen
  5. VIP-Belohnungen: Exklusive Offerten für loyale Kunden einschließlich persönlichem Account-Manager

Internationaler Kundenservice Rund um die Uhr

Das Supportteam steht 24 Stunden täglich, sieben Tage die Woche zur Verfügung. Kunden können uns über Live-Chat, Email oder Telefon kontaktieren. Die durchschnittliche Antwortzeit im Live-Chat beträgt weniger als zwei Minuten, während E-Mail-Anfragen in der Regel innerhalb von 4 Stunden bearbeitet werden.

Alle Angestellte unseres Kundendienstes durchlaufen intensive Trainings zu Game-Regeln, Bonusbedingungen, technischen Problemen und verantwortlichem Gaming. Wir legen speziellen Wert darauf, dass jede Anfrage kompetent und freundlich behandelt wird. Zusätzlich bieten wir einen umfangreichen Hilfebereich, der die häufigsten Fragen bereits vorab klärt und Nutzern ermöglicht, selbstständig Lösungen zu finden.

Als verantwortungsbewusster Betreiber haben wir diverse Werkzeuge implementiert, die Spielern helfen, die Kontrolle über ihr Spielverhalten zu behalten. Dazu gehören Einzahlungslimits, Verlustgrenzen, Session-Limits und die Möglichkeit zur Selbstsperre. Unser Casino arbeitet zudem mit anerkannten Institutionen wie GamCare und Gambling Therapy zusammen, um Nutzern mit problematischem Spielverhalten fachliche Hilfe zu vermitteln.

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Dreamory Entertainment Group Sdn Bhd 

(1400833-T)

51-2, Jalan BK 5a/2, Bandar Kinrara,

47180 Puchong, Selangor.

Blue Lobby Pte. Ltd. 

202506514N 

10 Woodlands Square, #03-56, 

Woods Square, Singapore 737714

info@dreamorygroup.com

Yu Heng +6012 432 1928 (Event Technology Enquiry)

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Terms & Condition
Privacy Policy
Refund Policy

Copyright © 2024 Dreamory Entertainment Group Sdn. Bhd. (1400833-T). All rights reserved.

Event Technology
Vacancy Enquiry

Terms and Conditions

1. Introduction

We Dreamory Entertainment Group Sdn Bhd are a private limited company incorporated in Malaysia and are the owners and operators of the ‘TheBlueLobby. By using any of Our Websites or our mobile applications (for example Android, iPhone and iPad, Windows apps),  You accept that you shall be bound by our current General Terms of Use (“Terms and Conditions”), our Privacy Policy and our Refund Policy (collectively “Our Website Conditions”).

Our Website Conditions sets out the terms between You and Us under which You may Use or Access Our Websites. Our Website Conditions apply to all Users of Our Websites.

You acknowledge and agree that TheBlueLobby may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at TheBlueLobby’s sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform TheBlueLobby when you stop using the Services. You acknowledge and agree that if TheBlueLobby disabled access to your account, you may be prevented from accessing the Services, your account details or any files or other materials which are contained in your account.

2. License and Access

2.1 License Grant: TheBlueLobby grants you a limited, non-exclusive, non-transferable, revocable license to use the Software and Services for the purpose of managing and enhancing events in accordance with these Terms.

2.2 User Account: To access certain features of the Software, we may (or may not need to) create an account for you, subject to your use case. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Use of Software and Services

3.1 Prohibited Activities: You agree not to engage in any of the following activities:

  • Violating any applicable laws or regulations.
  • Attempting to interfere with, disrupt, or compromise the security of our Software and Services.
  • Reverse engineering, decompiling, or disassembling the Software.
  • Using the Software for any unlawful or harmful purposes.

 

3.2 Content and Data: You retain ownership of any data or content you upload or generate through the Software. TheBlueLobby may use this data as described in our Privacy Policy.

3.3 You may use Our Websites no matter what age You are so long as You agree to and abide by Our Website Conditions

4. Payment mediums

  1. All payments must be effected in the currency of Malaysia (MYR) unless otherwise agreed in writing between You and Us.

  2. Payments may be made using the following payment mediums:
    a. ​By Credit Card, Debit Card or Charge Card.
    b. ​By E-wallet
    c. ​By FPX payment
    d. ​Such other methods may be agreed between You and us.

  3. The Products shall only be delivered to You once We have received cleared payment of Our invoice. 

  4. ​Where payment has not been received by Us within fourteen days of the issue of Our Invoice, We reserve the right to cancel Your order without any recourse by You. We reserve all of Our legal rights in such an instance for any costs, expenses or charges incurred by Us which We shall have the right to recover against You for such cancelled orders.

5. Termination

TheBlueLobby reserves the right to terminate or suspend your access to the Software and Services at our discretion, without notice, for any reason, including violation of these Terms.

6. Intellectual Property

6.1 All Content included on Our Websites, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of TheBlueLobby, our affiliates or other relevant third parties. By continuing to use Our Websites you acknowledge that applicable Malaysia International intellectual property laws, the applicable laws of other countries or under international law or conventions protect such materials.

6.2 You shall not reproduce, copy, distribute, store or in any other fashion re-use material from Our Websites unless otherwise indicated on the Websites, or unless given express written permission to do so by Us.

7. Disclaimer

YOU HEREBY IRREVOCABLY ACKNOWLEDGE AND AGREE THAT:

  1. TheBlueLobby makes no warranty or representation that Our Websites, or our Products and Services, shall meet Your requirements, that they will be of satisfactory quality, that they will be fit for a particular purpose/s, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, that it will be secure, and that all information provided will be accurate. We make no warranties or guarantees of any specific results from the use of Our Websites and of the Products and Services offered thereat.

  2. ​TheBlueLobby is not responsible for any material created or submitted by Users of Our Websites. No material created by Users is endorsed or otherwise supported by TheBlueLobby. TheBlueLobby assumes no responsibility for any offence, loss or other harm resulting from material created or submitted by Users.

  3. ​No part of Our Websites is intended to constitute professional opinion or advice and the content of Our Websites shall not be relied upon when making any decisions or taking any action of any kind.

  4. ​The data and information on Our Websites are not designed with commercial purposes in mind. TheBlueLobby makes no representation or warranty that the content of Our Websites is suitable for use in commercial situations or that it constitutes accurate data and/or professional advice on which business or financial decisions can be based.

  5. ​All Users are expressly warned that they secure and obtain the advice of professional persons [such as lawyers, accountants, and property surveyors or valuers] when making a decision as to whether to enter into a transaction relating to real property.

  6. ​Whilst every effort has been made to ensure that all descriptions of Products and Services available from Our Websites correspond to the actual Products or Services available, TheBlueLobby is not responsible for any variations from these descriptions.

  7. ​Whilst TheBlueLobby uses reasonable endeavours, on a best efforts basis, to ensure that Our Websites, and our Products and Services, are secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

  8. ​Your Websites may contain links to other sites. Unless expressly otherwise stated, these Websites are not under the control of TheBlueLobby or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them by You or any third party. Including a link to another site on Our Websites does not imply any endorsement or promotion of the sites themselves, of those in control of them, or of the Products and Services provided or supplied by such third parties on their Websites.

9. Dealing With Third Party Suppliers of Products and Services

You agree that Your dealings with third-party sellers, Suppliers, licensors or Service Providers [collectively “third party suppliers”] found on or through Our Websites including payment and delivery for any Products or Services offered thereat, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such Third Party suppliers, and You hereby irrevocably agree that TheBlueLobby shall not be responsible or liable for any claims or disputes You may have with such third parties, no matter for what reasons or causes.

10. Third Party Rights

Nothing in our Website Conditions or Additional terms shall confer any rights upon any third party/parties. The agreement created by these Website conditions and/or Additional Terms is between You and TheBlueLobby, its subsidiaries or affiliates

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Malaysia.

12. Changes to Terms

Dreamory reserves the right to update or modify these Terms without notice. It is your responsibility to review these Terms periodically for changes.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at assist@dreamorygroup.com

By using our Software and Services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

​Privacy Policy

This Privacy Policy sets out the terms between You and Us as to the use and access of Our Websites by You. This Privacy Policy applies to all Users of Our Websites.

INTRODUCTION

Protection of your Personal Data and takes the matter of protecting your privacy as a matter of paramount importance. This Privacy Policy sets forth how we protect the privacy of your Personal Data under the Personal Data Protection Act 2010 (“PDPA”).

WHAT PERSONAL DATA DO WE COLLECT?

The types of Personal Data that we collect directly from you or from third parties may include (but is not limited to) your name, address, contact details, credit/debit card number/s and expiry date, banking or financial information, residential or office address, billing address, and information relating to Products and Services that you often use on Our Websites.

HOW DO WE COLLECT YOUR PERSONAL DATA?

This Privacy Statement covers any Personal Data provided to us:

  • When you use any of Our Products or Services on Our Websites.

  • When you register, open an account, or sign up with Us, for transactions for Products or Services provided or supplied on any of Our Websites.

  • When you use or visit online sites operated by The Blue Lobby and its suppliers or contractors.

  • Under any other contractual agreement or arrangement Via a third party Products or Services Provider.


Some of the other ways we may collect Personal Data also include (but are not limited to):

  • Communications between You and Us via telephone, letter, fax, or email.

  • When you visit Our Website or one of our contractors’ websites.

  • When you contact us in person.

  • When we contact you in person.

  • When we collect information about you from trusted third parties who process Our transactions.

HOW DO WE COLLECT PERSONAL DATA FROM OUR WEBSITES?

  • Your IP Address
    We use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is used to help identify you and your registration sign-up or membership information and to gather broad demographic information.
     
  • User Feedback Form
    Our Customer Care Feedback Form requires you to give us contact information (e.g. your name and email address) so that we can respond to your comments or queries. W    e use your contact information from the Registration form [or when you sign up] to send you information about ourselves. Your contact information is also used to contact you where necessary. Demographic and profile data are also collected at Our Websites. We use your Personal Data to tailor your experience at Our Website by showing you content, or Products or Services that we think You may be interested in.
     
  • Information on Cookies
    A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from Our Websites and stored on your computer’s hard drive. We use cookies in some of our web pages to store your preferences and record session information. The information that We collect is then used to ensure a more personalized service experience for Our Users. You can adjust settings on Your browser so that You will be notified when You receive a cookie. Please refer to Your browser documentation to check if cookies have been ‘enabled’ or ‘disabled’ on Your computer. You may adjust your settings so that you do not receive cookies.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We may use Your Personal Data for the following purposes (“Purpose”):

  • To process your Orders and transactions for Products or Services.

  • To process other transactions.

  • To send you promotions and information on Products, Services and activities.

  • To protect the safety and security of yourself and other Users.

  • To investigate and respond to claims or queries from You.

  • To comply with any legal or regulatory requirements.

TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

We will not disclose your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties who may be located within or outside Malaysia for the fulfilment of the Purposes described below:

  • Our Subsidiaries, Affiliate Partners, and trusted merchants and contractors work closely with us where necessary to: process your Orders; to provide you with Our Website’s Products or Services; or to process other required information.

  • Credit card verification providers, data warehouses and other third parties in order to process your commercial transactions.

  • Legal bodies as required by law, such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction compelling disclosure.

  • Customs, immigration or other regulatory authorities applicable to You.

WHAT IS THE DURATION THAT WE RETAIN YOUR PERSONAL DATA?

We do not retain your personal data longer than necessary for the fulfilment of the Purposes. However, relevant Personal Data may be retained subject to the conditions below:

  • As and when required under applicable legislation.

  • Where legal action has arisen and/or is pending.

We shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted when no longer required for the Purposes herein described.

SECURITY

No data transmissions over the Internet can be guaranteed to be 100% safe, secure or error-free. Consequently, we cannot warrant the security of the information you provide to us. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. We use Secure Server Software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, this is not an ironclad 100 % foolproof protection. There is no absolute failsafe or failproof system whose security systems cannot be breached by third-party hackers or mischief makers. You hereby agree that We shall have no liability to you in the event of a breach of our security systems by a third-party hacker or mischief maker. If we learn of a security systems breach, we shall notify you of the same so that you can take appropriate protective steps to safeguard your critical data.
By using Our Websites, or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of Our Websites. We may post a notice on Our websites if a security breach occurs or may send an email to you at the email address you have provided to us.

NOTIFICATION OF CHANGES

Please note that this Privacy Policy may be amended from time to time to comply with applicable laws and regulations, and such variations may be applicable to you. Do revisit our Website from time to time to review our updates on our Privacy Statement.

INCORPORATION BY REFERENCE

This “Privacy Policy shall be read in conjunction with our “Terms and Conditions” and “Refund Policy” all of which shall be deemed to be incorporated herein by this reference.

Refund Policy

At The Blue Lobby, our commitment is to consistently provide top-quality Products and Services that meet and exceed your expectations. We take pride in delivering fault-free and undamaged items. However, we understand that there may be exceptional circumstances that necessitate returns. Our Returns Policy, as outlined below, is designed to ensure clarity and fairness in such situations, in accordance with Malaysian standard laws.

Non-Refundable Tickets

Please note that all tickets sold by The Blue Lobby are considered non-refundable. We appreciate your understanding in this regard.

Refunds under Special Circumstances

The Blue Lobby will entertain refund requests only under the following specified circumstances:

  • Multiple Charges due to System Error: In the unlikely event that you have been charged multiple times for a single purchase due to a system error on our part, we will promptly investigate and process a refund for the excess charges. However, the initial purchase ticket will still be non-refundable.

Please contact our customer support team at assist@dreamorygroup.com to initiate the refund process in either of the above cases. We will require detailed information about your transaction for prompt resolution.

Event-Related Refunds

Please be aware that any refund requests or arrangements related to changes in promotional packages, ticket pricing, or event cancellations are the sole responsibility of the event organizer. The Blue Lobby will not be involved in these matters, and all inquiries and requests regarding such refunds should be directed to the organizer.

We are committed to complying with all applicable Malaysian laws and regulations governing refund policies and consumer rights. If you have any further questions or require clarification regarding our refund policy, please do not hesitate to contact us.

This policy is subject to periodic review and may be updated to align with any changes in Malaysian legal requirements or industry standards. Thank you for choosing The Blue Lobby for your entertainment needs.

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Core Values
Our Professionals

Join our dynamic team and embark on an exciting journey in event technology. Explore our open vacancy